I keep getting this come up when im on my dash, ive tried everything but it keeps happening. has anyone else encountered this? Shopify support havnt been able to help at all really. [WhatsApp Image 2022-08-10 at 5.36.29 AM.jpeg]

Hi, @oliver_vard . Thanks for reaching out to the Shopify Community and sharing your question here. Based on the screenshot you’ve shared, this does not look to be the Shopify admin or the account login page. Could you try logging into your store via our Shopify accounts page using your login cred…

Happening to us too. Lucky if we can even add one product without a logout issue. Cleared caching, done the usual stuff. Happening on multiple devices, browsers, etc. And now, sales notifications no longer come through. We are starting to be very concerned about the stability of this platform

Starting to feel the same way about this platform. More problems than ever ebfore with almost no support to help.

Hi, @SH1021 and @DexterRB . Thank you for posting to the Shopify Community. @SH1021 , I understand you’re having logout issues despite trying the troubleshooting steps listed above. You also mentioned that you’re no longer receiving sales notifications. Could you try the steps below to see if this…

Same here it used to log me out once and a while but now I can’t work for more than 30 minutes and it kicks me out. When adding products into my system, if I’m not quick enough to save it, it logs me out and I lose everything and have to start over. Is this what we pay premium for? To be kicked ou…

Hi, @LBB67 . Thanks for sharing your experience here. Could you share information on the following to help our team gather context: What browser are you using? Have you tried using a different browser or clearing your cache and cookies? Can you replicate this issue using the Shopify Mobile app? H…

Hi Victoria thank you for the quick reply. What browser are you using? I am using Chrome & Firefox Have you tried using a different browser or clearing your cache and cookies? Yes everytime but with no change. Can you replicate this issue using the Shopify Mobile app? I haven’t tried as I only…

Hi, the issue wasn’t related to emails. It was related to app notifications. It has been resolved. Nothing to do with the device, it was app related. The core issue (being constantly logged out on laptops) has NOT been resolved. I have contacted Shopify help twice before, nothing has been done. I g…

For us, occasionally we get 20 minutes where we can work without being logged out. Mostly though, it’s one or two minutes. All our products are unique, so it’s quite impossible to maintain stock when we keep getting booted out when adding products.

We tried the support chat. It was really obvious the support person did not have experience or understand the platform. We could tell they were reading off a queue card process flow. Which is fine. But they were dismissing what we were saying and not able to help as they had so little knowledge. Ou…

Why does my dashboard keep logging me out?

Shopify Discussion

LBB67 March 1, 2024, 3:07am 13

Hi Shopify,

Hopefully, you might have fixed this error.

I haven’t been logged out once today which looks reassuring I hope it lasts.

Will keep you guys posted.

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Why does my dashboard keep logging me out?

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