Hi, the issue wasn’t related to emails. It was related to app notifications. It has been resolved. Nothing to do with the device, it was app related.
The core issue (being constantly logged out on laptops) has NOT been resolved. I have contacted Shopify help twice before, nothing has been done. I get the ‘your business is importance to us’ stock standard messages, a promise someone will come back to us – then tickets are closed without communication with us.
It’s a real issue! Happens on multiple laptops, multiple browsers, caches have been cleared. Sometimes we are lucky if we can do 1 minute’s work before being logged out. No matter how much we stress how poor the platform is with this issue (it’s pretty much non functioning from a product management perspective), the impact, and that it’s affecting many - as this thread shows .. nothing is done.