Please Helpp!!!
when i try to buy a domain it say this and i dont know what to do.
Thank you !
Topic summary
A user encounters an error when attempting to purchase a domain through Shopify. The error message appears in an attached screenshot.
Root Cause:
Shopify’s domain providers only accept billing information with English alphabet characters, rejecting special characters (like å, ä, ö).
Recommended Solution:
- Temporarily modify billing information in Settings > Store details to use only English characters
- Replace special characters with English equivalents (e.g., å/ä/ö → a/a/o)
- Ensure phone number follows the correct format
- Complete the domain purchase
- Revert billing information back to original characters afterward
Key Points:
- This temporary change won’t affect domain renewals
- The workaround allows purchasing the domain while maintaining accurate billing details long-term
- A general setup checklist is available for additional store configuration help
The issue remains unresolved pending the user’s attempt at this workaround.
Hey, @xavier1232 ! Welcome to Shopify Community!
Our domain providers require the billing information to only have characters in the English alphabet. This is why you’re encountering this error. While this is the case, there’s a workaround you can do to buy the domain and still have the special characters in your billing address.
What you can do is temporarily change your billing information to only include English characters until the purchase is completed. To do this, you can go to Settings > Store details and edit your billing address and phone number, if needed. You’ll need to take note of the following when temporarily updating your information:
- Ensure there are no special characters (e.g. åäö - ÅÄÖ) in your details. You can temporarily replace them with their counterpart (eg: aao - AAO).
- Make sure your phone number is written in the correct format.
After you successfully purchase the domain, you can change the characters back in Settings > Store details. It will not affect domain renewals.
Let me know if you’re still unable to purchase the domain after editing your billing information and I’ll assist you further! Should you need help setting up your store, feel free to check out our general setup checklist.