Why does my eShop page freeze when changing collections?

Technical Q&A
1

Hello,

I have a bug problem at my eshop.

When i try to change page e.g from page 1 to page 2 at the collections the page freezes and i have reload the page to load page 2

fotiskaima_1-1638369232845.png
fotiskaima_1-1638369232845.png1880×930 166 KB

https://ewoodcollection.com/collections/just-for-pets?page=1

2

@Guleria

Hello maybe can you help me with this bug ?

3

Hello @fotiskaima ,

Yes, I can but it takes time also need store access. So I suggest hire someone who can manually find the conflict and make the fix.

Thanks

4

ok thanks

5

You need to at least identity the category of where the bug is coming from.

First disable javascript for that site in your browser and test again.

If issue still present validate your themes html https://validator.w3.org/

If issue gone that’s more confidence it is javascript related.

Get a fresh copy of the theme, and comment out {{ content_for_header}} in theme.liquid then test the theme.

Make duplicate of the LIVE theme and comment out {{ content_for_header}} in theme.liquid then test the theme.

If error disappears in both themes(fresh&duplicate) it’s highly likely from a scripttag based app.

If error is present in fresh theme and duplicate theme contact the theme developers.

If error not present in fresh theme but is present in the duplicate of the LIVE theme you will have to begin backtracking all changes done to the theme files either by you, vendors, or apps.

If you’ve customized the theme files , or added custom-html , custom-liquid ,etc sections disable and test those. And validate the themes html https://validator.w3.org/

6

Hello Paul,

Thanks for the advices.

Although I have tried your solution and nothing worked so i contact with the developer of the theme.

I hope he will reply soon.

7

That doesn’t make sense, one of those rubrics for troubleshooting should have given some idea of what is happening by the expected results I listed.