A Shopify store owner is experiencing an issue where uploaded icons display with black backgrounds instead of transparent ones. The problem persists even when using files with white backgrounds, creating an undesirable square appearance around the icons.
Troubleshooting attempts:
The user has included an image demonstrating the problem and is seeking help to fix the transparency issue with their icon uploads.
Hello there,
I’m having an issue with my shop when I’m trying to upload any icons the background become black like on the picture attached. Or even with a white background I still have this ugly square around it.
I’ve tried different files like PNG, SVG. From envato or canva but no change.
Any help will be appreciated.
Thanks
