Hello! I have been having trouble with my identification verification step. It has continuously asked me for documents to get my payouts and no matter how many or what I send, it just asks me to do it again and again every other day.
It won’t tell me why or if it just isn’t accepting the documents I’ve sent…
Hey, @AubreegP! Welcome to Shopify Community!
We’d love to assist you and take a look at what’s happening with your Shopify Payments verification. In order for us to do this, we need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit our Help Center and chat with the AI assistant to be connected with a support advisor.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
When I go to help enter it comes up not accessible? This is a rip off.