I have found semi-regularly I receive a customer order for something that is not actually in stock on my shelves, and the inventory count on the back end is incorrect. I have not enabled the option to continue to sell the product once out of stock. I am the only employee so the only one who counts the stock and inputs on the back end and have been doing this more frequently to try to minimise issues but it still occurs. I am thinking there may be some sort of glitch with Shopify’s stock keeping? Has anyone else experienced anything similar?
That sounds odd, have you checked the inventory history of your product to see if you can spot any changes to its stock-count?
If you haven’t already done so, I recommend that you do this on your end to initially troubleshoot the situation. You can follow the instructions below to check your product or variant’s Adjustment history:
In your Shopify admin, click Products.
Click the name of the product.
If the product has variants, then click on the variant itself or click the Edit button if present in order to load the variant details.
In the Inventory section, click Adjustment history.
You’ll be able to view the product’s inventory history from there, and line it up against the product’s order date to see if any changes to its stock-count were made for it to be eligible to be sold. As per this help guide however, keep in mind that the system only currently allows for the most recent 90 days of adjustment history to be viewed.
If you can’t spot anything on your end, and would like our team to investigate your products and orders in more detail, you can contact our live support team so that we can further assist.
To get in touch with our team, you’ll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will be able to assist you further from there.
Just a note that if you’re looking to request any logs in relation to your product stock-count, our system’s log retention is approximately 14 days in most cases, though it varies depending on the data our technical team accesses. So just a heads up on this, in case your orders or inventory history is outside of the retention period of our logs.