Hi, i tried changing the logo at the theme customize but the logo doesn’t appear or the logo appear with a grey background. what can i do?
Hi, @Digital_Team1 !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
It sounds like you are having issues uploading your logo through our theme editor. It’s difficult to pinpoint exactly what would be causing your logo not to appear on your site. It could range from an issue with the logo file, or with your theme. The best file type for most images is PNG, followed by JPEG, and GIF. Other accepted file types are PSD, TIFF, and BMP. Are you able to confirm that your logo is following one of these file types?
You also mentioned that your logo is appearing with a grey background. Rest assured, this can be solved rather quickly. It’s suggested that you use a transparent version so that you don’t have to worry about your logo’s background clashing or competing with its surroundings. Feel free to check out this free background remover and upload your logo.
I’d love to know more about your business! What type of products are you selling? How far along the store setup process?
Kindly let me know if you have more questions and feel free to share any updates on this thread!