Why does my mobile app freeze on IOS after adding to cart?

Technical Q&A

Topic summary

Main issue: On iOS mobile devices, the site freezes immediately after adding an item to the cart. Android and desktop function normally.

Initial checks requested by support:

  • Verify if the issue occurs on one or multiple iOS devices.
  • Ensure iOS is up to date (link provided).
  • Clear browser/app cache on the device (link provided).

User’s follow-up: Tested across multiple iOS devices and browsers. All devices are updated and caches cleared. The freeze persists consistently on iOS.

Most recent guidance: Test the store using a different Shopify theme (via theme preview) to determine if the problem is theme-related. If the issue continues, escalate to Shopify live support through the Help Center, as account-specific troubleshooting isn’t handled on the forum.

Status: Unresolved. Awaiting results from testing an alternative theme and/or escalation to live support. No code snippets or media are required to understand the issue.

Summarized with AI on January 11. AI used: gpt-5.
1

Hey,
My site is www.zenintcg.com
When you access the site on IOS mobile and after adding to cart, the site freezes. On Android and desktop it works fine but IOS mobile is not working.

Does anyone know of a fix for this?

Thank you

2

Hey, @ZeninTCG !

Thanks for getting in touch.

Typically, issues like this are often device-specific. Could you please go through the troubleshooting steps below and let me know if they resolve the problem for you?

  • Is this issue appearing on only one iOS device or a couple of devices?

  • Have you checked your device is running the most up-to-date version of the software as mentioned here?

  • Please also try clearing the device’s cache by following the steps here on this page.

Let me know how it goes!

3

Hi,

have tested on multiple IOS Devices and its all not working.
The mobile site freezes .
Cleared cache and devices are updated.
Tried with multiple browsers and it doesnt fix the issue as well

4

Hi,

have tested on multiple IOS Devices and its all not working.
The mobile site freezes .
Cleared cache and devices are updated.
Tried with multiple browsers and it doesnt fix the issue as well

5

Hey, @ZeninTCG !

Thanks for your quick response.

Have you also tested this on a preview of a different theme to see if you get the same results as this could be theme related?

Should this issue continue, please flag this with live support here at this page.

While we’re not able to provide account-specific support via the Forums at this time, we’d be happy to continue assisting you there. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!