When I add products to my cart, I keep receiving a message saying that my cart is empty (on mobile), does anyone else have this issue?
Topic summary
Mobile cart issue reported: after adding products on a phone, the cart shows as empty.
Support cannot diagnose without access. A staff member requested the store URL to investigate the cart behavior more closely.
Clarification needed: another staff member asked whether the problem occurs on the user’s own store or while shopping on someone else’s site.
Status: No resolution yet; no technical cause identified. The thread is awaiting the user’s follow-up.
Next steps for the reporter:
- Share the store URL so support can test the cart.
- Confirm if the issue is on their own store vs. another merchant’s site.
No images, videos, or code were shared, and no changes or fixes have been implemented so far.
Hey @generationroyal ,
Without being able to see your store and cart, it’s difficult for me to establish exactly what is happening. If you could please share your store URL I will be able to take a much closer look.
Look forward to hearing from you!
Hi, @generationroyal .
Thank you for reaching out!
Just to confirm, is this on your own store? or are you shopping on a site?
Please let me know if you have any further questions!
Talk soon,