This is for one of my stores.. When I view the store on mobile, I cannot go “back”, if i press “back” on the phone, it takes me to a blank page. if i press back again it will go to a 404 or back to google or exit the webpage.
Here is my store
@KetanKumar @PageFly-Kate @GemPages @PageFly-Victor @suyash1
Hi, @vmstore .
Thank you for reaching out!
I just tested your store on my mobile device and I am not receiving any errors or blank pages when pressing back on my phone. Have you tried it on a different device? You may need to clear your browsing history as it may just be a connection error.
Please let me know if you have any further questions!
Talk soon,
I’m still having this issue, after clearing browsing history and cookies/cache
Hi, @vmstore .
Thank you for your reply and for trying those local troubleshooting steps.
Are you using a Shopify theme or a third-party theme?
Talk soon,
I am using a theme called qx syrena from theme forest. its a shopify theme
Hi, @vmstore .
Thank you for your reply and for providing that information.
I have tested it again on my Ipad and mobile phone and I am not receiving any errors. This does mean that it is a local issue. Have you tried it on a new device or asked someone else to try it on their mobile device?
It’s happening on other phones too. Might be related to Android phones? idk
Hey, @vmstore .
Thank you for your reply!
Yeah, maybe. I recommend reaching out to our Support Team, as they have access to your account-specific information and can reach out to the themes team regarding this to gather more information.
Thank you.