Why does my new domain from Shopify need attention?

Shopify Discussion

Topic summary

A user purchased a domain (airpwr.shop) directly from Shopify and set it as primary, but it shows “needs attention” with multiple DNS-related errors:

Reported Issues:

  • A record not pointing to IP 23.227.38.65
  • CAA record configuration error
  • DNSSEC record error
  • Nameserver record error
  • Similar errors for the www subdomain (CNAME should point to shops.myshopify.com)

Current Status:
The domain was just purchased. One community member advised waiting up to 48 hours for DNS propagation to complete, noting these issues should resolve automatically without manual intervention.

Resolution:
The discussion suggests this is a normal propagation delay rather than a configuration problem requiring immediate action. The user is advised to check back after the 48-hour DNS propagation window.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

Hello everyone!
After buying a domain from Shopify I attached it as a primary one but it says it “needs attention” and this is the message I get:

Multiple issues with airpwr.shop

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider’s DNS settings for airpwr.shop and check that the record is set to the IP address 23.227.38.65. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CAA record: Open your domain provider’s DNS settings for airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider’s DNS settings for airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider’s DNS settings for airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.

Note: DNS updates can require up to 48 hours to take effect. Learn more about common domain errors.

And this is the issues I get with this one:

Multiple issues with www.airpwr.shop

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain CAA record: Open your domain provider’s DNS settings for www.airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CNAME record: Open your domain provider’s DNS settings for www.airpwr.shop and check that the record is set to shops.myshopify.com. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider’s DNS settings for www.airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider’s DNS settings for www.airpwr.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.

Note: DNS updates can require up to 48 hours to take effect. Learn more about common domain errors.

Should I just wait 48 hours or I need to do something?

Please help

Thank you!

2

If you just purchased the domain, then yes, it can take some time for it to sort itself out. Check back again in 48 hours, and it should resolve itself without you needing to do anything.