Why does my new domain name cause a 404 error?

Technical Q&A
1

After I bought a new domain name for my website, it suddenly won’t open. It shows 404 error. What is the situation, please?

2

Hi, [email removed]Janho020!

Is this a Third - Party domain or did you purchase this domain directly from Shopify?

Are you able to check your DNS settings and ensure that it matches the following please -

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the [email removed] symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com.

Here is also a Help Guide we have related to Domains.

If the above match your settings but the issue continues to persist, please let me know and we can look into this further with you!

3

I purchased my domain name from you and I have checked all the problems you mentioned. It is correct, but my website still can’t open, it shows 404 error

4

Thank you for clarifying that for me [email removed]Janho020. Are you able to provide me with your website domain so I can take a look on my end as well please?

This will help me better determine whether this may be a local issue or not.

5

my webside is www.betterlivingplus.com

6

Thanks for providing your domain link for me. I can’t open this up on my end so this definitely has to do with the domain settings. Are you able to provide a screenshot of your domain settings please? Feel free to blur out any sensitive information you don’t want to display.

7

I can’t open my website, I have consulted your customer service, replied to several emails but haven’t solved my problem, can you assist me to solve this problem? I am very anxious.

My website’s dns settings are correct, your Chinese customer service said that my website has to remove a certain setting of Cloudflare to work, but I have not even used to register this thing, and my domain name is registered in your place, and not hosted elsewhere. Please tell me when you can help me deal with it

8

I appreciate your co-operation here with us [email removed]Janho020. I have searched your website domain up once more and can see this is now up and running. Is this the case on your end also?