Hi!
How did you manage to solve this problem? I have the same problem now. I can’t find a solution anywhere.
Topic summary
A user with a brand new Shopify store encounters an error when attempting to customize their theme. The theme editor fails to load, displaying a “Failed to load the page” message citing either URL redirection issues or page loading errors.
Key Details:
- No apps installed or prior modifications made to the store
- Error occurs consistently when accessing theme customization
- Screenshot provided shows the specific error message in the theme editor
Current Status:
- Another user requested a screenshot for clarification (which was provided)
- A third user reports experiencing the identical issue
- No solution has been identified yet — the discussion remains open with unanswered questions about the root cause and fix