Why does my newly set-up online store show as inactive?

Technical Q&A
1

Today I completed the set up of my store and selected a plan. Put in my cc details and immediately my store went to inactive.

Everything keeps telling me to go to support…but it won’t let me because it says I need to update my details…but all my details are updated.

I keep getting a message saying…

There’s a problem loading this page

Your account (insert my email) doesn’t have permission to view this page. Try using a different account or going back to the stores list page

This is ridiculous. 3 days I have spent in this and now I can’t open the store.

Please help

2

Hey @Kimp .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is super helpful! Looking into this, since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak directly with a Support Advisor about the situation by navigating to this URL and completing the form here.

Once you successfully complete the form, you should see the options to Get Support and speak with our live support about the situation.

Let me know if you have any questions.