Why does my online store appear different in customization mode?

Hello!

I have been working on my store and it’s about ready to takeoff. However, I’m noticing my store looks different when I view it vs when I view it in the customization mode.

I really need to solve this before I can move on. If anyone can help me out I would really appreciate it!

-Drake

Hi @Drakem100 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with your theme, to ensure it gets resolved. To confirm I’m fully understanding, it is customizations made within the theme editor that are not being reflected within your theme when viewing?

If so, I’d encourage you to connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to any account details through the Community. They will be able to review your theme and ensure it’s working as expected moving forward.

To connect, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other questions or concerns.