Why does my online store appear zoomed out on mobile view?

Topic summary

A user’s online store displays as a zoomed-out, non-scrollable image on mobile devices, with all buttons appearing too small.

Proposed Solutions:

  • Verify the viewport meta tag is properly configured in the HTML <head> section with: <meta name="viewport" content="width=device-width, initial-scale=1">
  • Add the viewport meta tag to the component-slideshow.css file after the <head> tag
  • One responder requested store URL and credentials for direct troubleshooting

Current Status:

  • The original poster cannot locate the <head> code in the suggested file location
  • A screenshot was provided showing where to find the code
  • The store URL was shared: nolimitationsclothing.shop
  • Another user reports experiencing the same issue, with the proposed code solution not resolving their problem

The discussion remains ongoing with unresolved technical implementation questions.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

Hi, so when I pull up my website on my mobile phone its like its one big image everything is so zoomed out. When you open a website you can usually scroll from the header the the middle to the footer but on my phone its just a big image and all the buttons are small.

Please let me know if anyone has any solutions!

Thanks!

Check if the viewport meta tag is properly set in the section of your website’s HTML. This tag helps the browser determine the appropriate viewport width for rendering the content. Here’s an example of the viewport meta tag:


Hi [email removed]Caden1,

You can try this code by following these steps:

Step 1: Go to Online Store->Theme->Edit code.

Step 2: Search file component-slideshow..css

Step 3: Paste the below code after of this file ⇒ save


Hope my solution works perfectly for you.

Cheers!

Oliver | PageFly

Hello @Caden1 ,

To help you with this issue, we require your store URL, credentials, and other necessary information that will help us to look into the issue and provide you with a solution.

All the best,

CedCommerce

When I go to that file the code is not there

https://www.nolimitationsclothing.shop/

You can see my screenshot

are you able to assist me with the same issue? This code is not helping me.