hello i recently opened a shopify store, at first a client ordered all went normally but now when someone tries to order, after pressing pay now the order is stuck in the processing loading screen indefinitely. So some clients then tried to reorder multiple times without success and so they just stop trying and the order goes in abandonned checkouts. I tried with multiple different phones, bank accounts, wifi, 4g and 5g connections and none works.
I don’t know what to do, if someone knows why please help, thank you in advance.
This can happen if your payment gateway set up correctly and are you using the latest version of the Shopify app?
There are a few ways you can check these things. First, let’s start with
your internet connection: Does your internet connection seem stable, with
no lags or drops? Are you able to load other websites and browse the
internet without any issues? Next, let’s check your Shopify plan’s
bandwidth usage: Go to your Shopify admin and click on “Settings” and then
“Plans and permissions”. Under the “Plan” section, you’ll see the
“Bandwidth quota” and “Bandwidth usage”. How much bandwidth have you used
this month? And how much bandwidth is included in your plan?
Hope you are getting me??
for the internet connection as i said i tried multiple and the problem persits and when i go to ‘settings’ then ‘plan’ there is no bandwidth quota or usage
That’s actually not possible - every Shopify plan has a bandwidth quota and usage. Are you sure you’re looking in the right place? In your Shopify admin, click on Setting, then Plans and permissions, and look for the Plan section. Do you see the Bandwidth quote and Bandwidth usage there?
when i go in ‘settings’ there is no ‘plans and permissions’ there is only ‘plan’
