hello i am unable to open my store it says not found with blank page ?
whats the matter ?
Topic summary
Online store shows a blank page with “not found,” preventing access.
Key points:
- Reported as a known, platform-wide Shopify issue affecting many users.
- Recommended to monitor updates on the Shopify Status page (shopifystatus.com); Shopify Support Twitter is also suggested for additional info.
Latest update / outcome:
- Shopify staff indicated the outage was resolved and store access should be restored.
Troubleshooting steps if the problem persists:
- Restart the browser.
- Clear cookies and cache (link provided in the thread).
Status:
- Marked as resolved, with guidance to check status updates and retry after clearing browser data if issues continue. An attached screenshot appears to show the error page.
It is a known issue right now. Please keep monitoring the status page for updates.
Check status here: https://www.shopifystatus.com/
Hi @adnankayani ,
Thank you for bringing this to our attention and thank you @Nick_Marketing for advising!
I understand not having access to your store is not ideal. We appreciate your patience while our developers worked on this. Thankfully, the issue has now been resolved and you should have access to your store.
If you are still experiencing issues I would recommend restarting your browser and clearing your cookies and cache. I’ll also share our Shopify Status page where you can view active updates and what service areas are affected or resolved.
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Hi @adnankayani !
Everyone is facing the same issue today. Apart from the Status Page, You can check out the Shopify Support twitter for more information. The issue seems to be solved now. I think you can try clear cache and restart your browser like what’s suggested here.
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