Hello!
My Shopify page keeps on loading and it doesnt work at all. Please help me out.
Here is my website:
Topic summary
A Shopify store owner reports their page continuously loads without displaying content.
Troubleshooting Attempted:
- A community moderator successfully accessed the site on Chrome and Safari without replicating the issue, suggesting it may be device or browser-specific.
- A screenshot confirms the site loads normally for others.
Recommended Solutions:
- Clear browser cache and cookies, then restart the browser
- Test in incognito/private mode and different browsers
- Try different devices (mobile app, another computer/phone)
- Switch internet connections (cellular vs. WiFi)
- Disable browser extensions and pop-up blockers
- Ensure browser is updated to the latest version
Additional Suggestion:
Remove “Powered by Shopify” text from the footer for a cleaner, more professional appearance.
Status: Issue appears isolated to the original poster’s setup; awaiting feedback on whether troubleshooting steps resolve the problem.
@Praktiutil contact Avada support for further assistance
Hi, @Praktiutil .
Welcome to the Shopify Community.
I am sorry to hear that your website is experiencing continuous loading. To properly troubleshoot the issue, I would like to gather more context. Could you kindly provide me with further information on the following**:**
- Are there specific pages with continuous loading or just the storefront?
- What browser and device are you using?
On my end, I was able to access your website on both Google Chrome and Safari browser(s) and was not able to replicate the continuous loading. I clicked through each page linked in your navigation menu and the pages successfully loaded. For reference, I’ll share a screenshot below.
Since I’m not able to replicate the issue, this may be due to a local issue or your device or surrounding circumstances is causing an issue. To test this, I’ll share some troubleshooting steps below.
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or a private window to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version (We don’t support every browser, but [we do support these ones.](http:// https://utm.guru/uffKz))
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.
While you’re here, did you know that you can remove the powered-by Shopify text from your storefront’s footer? You can follow the steps here, to create a more clean and professional footer section.
I’m eagerly awaiting your feedback.