Why does my Pinterest Ads account close after linking to my store?

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Topic summary

  • Issue: After linking the Pinterest Ads account to the payment card and the Shopify store, the account is closed within an hour. The user mentions receiving $100 (likely an ad credit) before the closure and asks what caused it.

  • Duration: The problem has persisted for months.

  • Guidance: Shopify support explains that the Pinterest channel—including account management and ad credits—is handled entirely by Pinterest. They provide the Pinterest Help Center link and advise contacting Pinterest Support to investigate the closures.

  • Outcome: No diagnostics or fixes were given in the thread. The only action item is to open a support case with Pinterest.

  • Status: Unresolved/ongoing. The reason for the account closure after linking and credit issuance remains unknown.

Summarized with AI on January 22. AI used: gpt-5.
1

There was a problem with linking the Pinterest Ads account to the card, now I was able to get it, but the problem now is that after linking the account to the card and the Shopify store, and I get $100, the account is closed within an hour. What problem did you create until the account was closed

2

From months to now

3

Hi, @sara52 !

Thanks for posting in the Shopify Community, and I’m sorry to hear you’re having trouble with your Pinterest account.

The Pinterest channel, including account management and ad credits, are entirely handled by the Pinterest support team. You can reach out to them through their Help Center, and they’ll be able to look into why the account is being closed.

I hope this helps! Let me know if you have any other questions.