Hello all, I am having a weird error when processing transactions in person. The tax settings are supposed to show (and at most part) 5% GST and 7% PST on receipts. HOWEVER recently, 4 times out of 10 at random, the receipt will instead show 5% GST and 7.000001% PST on random products/ transactions…

Hello, @niki92bgd . Thank you for reaching and bringing this to our attention. This does sound like a very unusual issue and it looks like we’ll need to access your account in order to get a closer look at some of the affected orders. While we’re unable to provide account-specific support via the …

I have chatted to someone and they still have not followed up

Hey, @niki92bgd . Thank you for following up and keeping us posted! It may take a couple of business days for our Technical team to look at some of the affected orders and identify the problem. Once they’ve had to review your store, then they’ll follow-up with you directly via email. That being s…

Why are you trying to sell me on Marketing? This isn’t the right place

I’m still seeing this. Just checked my tax settings, and I don’t even set the tax, just the region to BC PST. I’ll follow up with Chat support too. :confused:

They wanted me to go and collect a bunch of diagnostic information from my ipad, and manually type it in to my trouble report. I submitted a problem report directly from Shopify POS, but I never heard back about that, and apparently that wasn’t good enough to link it to my issue report. I still saw…

Why does my POS tax occasionally show 7.000001% PST?

Retail & Point of Sale

niki92bgd June 26, 2023, 4:19am 7

They haven’t been much help. It was even escalated to their “tax department” and weren’t able to fix the issue. Super frustrating

Topic		Replies	Views
Why can't I disable taxes on POS transactions? Retail & Point of Sale pos-checkout	12	296	November 20, 2023
Why isn't PST being charged on my online store transactions? Shopify Discussion troubleshooting	2	93	April 19, 2023
Shopify POS not collecting Tax Retail & Point of Sale troubleshooting	13	271	January 23, 2026
Feature Request: Fix Inaccurate POS Sales Tax Calculation Retail & Point of Sale pos-store-management	1	76	January 10, 2025
POS Not Charging Taxes on In Store Purchases Retail & Point of Sale pos-checkout	7	346	August 4, 2024

Why does my POS tax occasionally show 7.000001% PST?

Related topics