Why does my product image URL keep showing as invalid?

Legacy boards (read-only) Wholesale And Dropshipping

Topic summary

A user is encountering an “invalid image URL” error when attempting to import images and videos to their product listings. They’ve tried saving files locally but continue to face the same issue.

Initial Troubleshooting Provided:

  • Verify images use supported file types: PSD, TIFF, BMP, GIF, SVG, HEIC, PNG, JPEG, or WebP
  • Confirm images meet size requirements for product media
  • Ensure videos are compatible with the store’s theme

Additional Steps Recommended:

  • Clear browser cache and cookies
  • Try accessing via incognito/private browsing mode
  • Test with different browsers (Chrome, Firefox, Safari)
  • Attempt from another device or the Shopify mobile app
  • Restart the device and ensure it’s up to date

Next Steps:
If the issue persists after trying all troubleshooting steps, the user should contact Shopify Support directly through the support page, as the Community team cannot access account-specific details for deeper investigation.

Status: Unresolved; awaiting user confirmation on troubleshooting results.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

I am trying to to import video and images to my product list.
I can not save the product because every time I try to save, it says that Image url is invalid.

How can I import image and video. I’ve try to save the pics on my folders and all, but still doesn’t work

Ex:
https://it.aliexpress.com/item/1005005291960368.html?spm=a2g0o.home.15002.3.2a4f6a54XDM6mg&gps-id=pcJustForYou&scm=1007.13562.332306.0&scm_id=1007.13562.332306.0&scm-url=1007.13562.332306.0&pvid=1e58a8ad-9363-49af-b7d1-0b1169871fc5&_t=gps-id:pcJustForYou,scm-url:1007.13562.332306.0,pvid:1e58a8ad-9363-49af-b7d1-0b1169871fc5,tpp_buckets:668%232846%238111%231996&pdp_npi=3%40dis%21EUR%216.31%210.46%21%21%21%21%21%40211b600516882357477258317e11c6%2112000032514532940%21rec%21IT%21&curPageLogUid=yhOpXZ0YZced

2

Hi @leo043 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with adding images and videos to the shop, to ensure this gets resolved. To confirm I’m fully understanding, are you uploading those images and videos from within the Shopify admin?

If so, I’d encourage you to confirm that the image(s) being uploaded is using one of our accepted file types. This includes PSD, TIFF, BMP, GIF, SVG, HEIC, PNG, JPEG and WebP. Additionally, you will want to ensure those images are correctly sized depending on what they’re intended for (i.e product images). To learn more, you can check out our Product Media Types document as it touches on this further.

Similarly, you will want to ensure any media (i.e videos) being uploaded is supported by your theme. We have a great list of those media requirements that you can check out here.

If you’ve confirmed that the images meet those requirements but continue to receive an error, please attempt the following troubleshooting steps outlined below to see if this helps to resolve. These steps include:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account information through the Community.

To contact us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic ‘Starting a store’.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other concerns.