Why does my product page show 4/5 images instead of 4?

Store Design
1

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Even though I just have uploaded 4 images in a slide carousel for the product page, why does it show 4/5 and how can i remove that 5 and make it 4?

Thanks

2

Hi @dhruv1707

It shows the number of images that is added to the product, you can send the page URL here so I can check it.

Cheers!

3

Hi, @dhruv1707 !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

There can be several factors causing this issue. The first thing I would check is if you have exactly four images uploaded for this specific product. If so, what happens when you click on the right arrow on the slide carousel? Is this issue occurring to one product or all products?

Feel free to share the name of your theme and your stores URL, and I can take a closer look.

4

Hey, yah sure here is my page link: https://trydermatag.com/products/auto-skin-tag-remover

5

Its just a one product store, so like yah i have uploaded four images only, and when I reach the 4th images it does not allow me to move forward since there are only 4 images. How do I exactly solve this?

Here are my images for the product page carousel.

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6

Hi again, @dhruv1707 !

Thank you for following up with your stores URL and that additional information.

It looks like you are using the Sense theme and I am able to confirm that this issue is apparent on mobile. I went ahead and tested this on a development store and could not replicate the issue. Are you able to confirm if you made any changes to the theme code or added any applications that may affect this? I’d also suggest installing a fresh copy of the Sense theme and checking if this issue persists.

If the issue still persists in the following days, we’ll need to access your account in order to gather more information about the issue. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. When you do so, you can link them directly to this thread here as well. Please visit our Help Center and log in to your account to create a support request and our themes team may be able to take a closer look.

7

Hey, so I don’t think I have changed the code for theme editor, since I only added some code for my loox reviews but before that also it was jus showing 4/5.

So, what should I do in such a case, like should I schedule a call with you guys or what?

Thanks

8

Hi again, @dhruv1707 !

Thank you for following up with that additional information.

In this case, i’d suggest reaching out to our team through email, chat, or callback so that we can escalate this issue to our developers. Given the fact that it does’t appear that you have made any changes to your theme, I’d like to see where the discrepancy is, so feel free to update this thread with any new information as it may benefit other community members.

Talk soon!

9

Hey @Mac_2 ,

Could you pls send a particular contact number or an email address, since I don’t see any email anywhere or contact number or even live chat?

Thanks

10

Hi again, @dhruv1707 !

Absolutely! We have three main methods of communication: email, live chat, or callback. Please note callbacks will be available depending on our current contact volume. Here are the steps:

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details. (If you are unable to Log in successfully, click the link above again and select Continue without logging in)
  3. REQUIRED: Enter a brief description of your question into the search bar.
  4. Search results will be shown; if you can’t find what you’re looking, scroll down and below Get Support click Continue
  5. Choose the way you want to contact Shopify support from options provided.

You can also share a link to this thread in the description section so that the advisor can gather more context.

Let me know how it goes!

11

Found this since i have the same issue. It shows one image too many as described on both the theme Dawn and on the theme Sense on mobile.

12

Hi, @svano !

Thank you for taking the time to join the thread.

The best option here would be for our team to take a closer look into this issue. Since we’ll need to access your account in order to gather more information about the issue, we would be happy to continue assisting you through live chat, email, or callback. When you do so, you can link them directly to this thread here as well. Please visit our Help Center and log in to your account to create a support request and our themes team may be able to take a closer look.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!