When I go to preview my product it goes to the 404 Not Found page. I am using the Debutify Theme. The product is Active and when I click to view it on the store or on the edit product page it goes to this
pupcoop.myshopify.com P- saowhu
Hi, @IanDang .
Thank you for bringing this to our attention. I know that not being able to access your product page is not ideal. I’ll be happy to share some workarounds with you and best next steps.
I was able to navigate to your storefront, select Products from the navigation menu and click into the product with no error message present. Since I was not able to replicate the error, I’d like to share troubleshooting steps in order to have this resolved.
Troubleshooting steps:
- Clearing your cookies and cache and then restarting your browser.
- Trying a different web browser or opening an incognito window and navigating to your store.
- Try another device, like another computer or mobile phone.
- Ensuring your browser is up to date. We don’t support every browser. Here is a help center link to our supported browsers.
- Try on the Shopify Mobile app. This is usually the best step to try as it also rules out device issues.
- Using another internet connection (switching to a cellular network on a phone rather than wifi, for example.)
If you have any additional questions, feel free to post them here. I’ll be happy to look into them and help you out.