i have repurchased my domain from shopify, the domain is working fine on mobile version, but its still connecting to wordpress in desktop version. What can i do? please help.
Hi there, @tenchimall .
This is an unusual error - are you still experiencing this at the moment? The fact it is working via a mobile device but not on your desktop makes me wonder if the issue lies with your device rather than the domain itself. Can you please try all of the following local troubleshooting steps and let me know if this works for you?
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If the problem still persists, then it would be best at that point to reach out to our live support team. Our live support can be reached via our support portal here. You need to select the topics that apply to you, and then choose live support via either phone or chat once the option appears to you, you will then be connected to a live support agent who will have access to your account, and can help you out from there. I trust this helps!