Today when I woke up I noticed I have made 2 sales. But it only shows the price of one on the chart. Is this a glitch? Should I be worried that I don’t receive the money from the second order since I only see the price of one in the chart
Hi, @Elmyabreu !
I’m happy to take a look into this with you.
Could you tell me a bit more about where you’re only seeing the amount for one sale? Is it on the orders page, or analytics page, or somewhere else? If you could include a screenshot, that would be super helpful!
In any case, you can look at timeline for each order to ensure that both orders had their payment processed correctly. If you use Shopify Payments, the order timeline will also show when the money for that specific order will be paid out. If it looks like the payment was processed on both orders, then it’s possible that the price you saw was inaccurate or delayed.
I look forward to helping you out further!