Issue: The Shopify app stops showing real-time sales after ~8pm, displaying 0 for sales at night, then resets in the morning. This behavior has persisted for over a week.
Impact: Nightly sales tracking is unreliable, causing frustration and uncertainty about where to seek support.
Latest guidance: A community member advised contacting Shopify Support via the official help link for direct troubleshooting and resolution.
Additional suggestion: Consider a third-party app (Cart Whisper) to enhance Shopify’s Live View (the real-time activity dashboard). Claimed features include: live updates of items added/removed from carts, unique cart IDs, a cart-page widget, and an exit-intent popup (prompts users as they’re about to leave). These may improve insights but are not a confirmed fix for the issue.
Status: No root cause or fix identified in the thread; no actions confirmed beyond the recommendation to contact Shopify Support. Discussion remains open.
The shopify app stops giving me real time sales data after 8pm. It works perfectly well all day and then when I open the app after 8pm, the sales value is 0. It resets back again in the morning but it is frustrating.
this has been happening for over a week and I have no idea how to fix it or who to contact. Please help.
This must be very frustrating; the best is to reach out to Shopify support using the link below. https://help.shopify.com/en/support/support-type
On a side note, our app Cart Whisper, could enhance your experience by taking Shopify’s Live View to the next level. It not only shows live updates of what customers are adding or removing from their carts but also provides unique cart IDs, a handy widget on the cart page, and an exit-intent popup. These features can offer deeper insights and a more streamlined workflow.
Let me know if you have any questions.
Ab