I don’t know where to find a setting. When “some people” checkout they get Economy shipping which ends up costing $0. (help) “My customer paid $0 for economy shipping but it actually cost me $$.”
I saw where someone previously asked this and Shopify replied:
- A link to the product, along with the shipping region your customer used - Happened with several orders, various products. (Shopify says to not show public info…)
- If you have been able to recreate the issue through testing the product at checkout yourself. Don’t know how to do that.
- How do you have shipping rates set up for your product, particularly the product that was sold?
- Are you using Shopify’s built in shipping profiles? yes.
- If you are using shipping profiles, a screenshot example of the rate that should have applied at checkout. I don’t know where to find this.
It is posting as Economy shipping. Two different orders last two days
12 cups/8 coasters
4 shirts