Why does my Shopify dashboard turn white after login?

Hello :slightly_smiling_face:

I have been having issues logging into Shopify on my Desktop. As soon as I log in the dashboard just turns white and I can not click on anything. The login data and password is correct as I can still log in on the phone app.

Here is what I get in the Browser after trying to log in. If I refresh the page it turns just white.

Thanks for any help.

Hi @SinnersMerch ,

Thanks for reaching out!

This definitely looks strange. How long have you been seeing this? I completely understand how important it is to remove this issue as quickly as possible, so let me suggest a few things to try.

To eliminate browser issues, you can try first to clear your browser cache and cookies. You can follow this guide on how to do it.

Also, please ensure the web browser is up to date on the latest version. We don’t support every browser, but we do support these ones.

Alternatively, if that doesn’t help, try to access your account on another supported web browser and test within the browser’s incognito mode.

Let me know if you still experience problems even after applying these solutions.