Customers report that product pages turn black when selecting options on some mobile devices, preventing further action; the site works on laptops. The store owner suspects older phones may be affected.
The site URL was shared for testing. Multiple responders checked the site on desktop (Google Chrome) and on an iOS 16 device (Safari), and could select options and proceed to cart without issues.
Testing also included BrowserStack (a cross-device/browser testing platform), with no reproduction of the blank screen. Responders asked for specific reproduction details: device models, OS versions, browsers, and whether the issue occurs in an incognito/private window.
Action items requested from the store owner:
An additional suggestion was to add a favicon (the small icon shown in the browser tab) to improve brand recognition.
Status: Unresolved. The issue has not been reproduced by others; the thread is awaiting more device/browser specifics to diagnose further.
Hi
I have been informed by a few customers that when on my website they can see the products but when they go to select details they item goes black and they can’t go any further??
I have tried this on a few mobile devices and some work fine others do go blank so you can’t add or see the items ?
can anyone help resolve this
I did think it’s older devices maybe but I think most of my customers would have older phones
it works fine on a laptop ?
thank you
Others do not know or see what you see and cannot help you if do not provide specifics so they have the same context you do.
When dealing with technical issues provide reproduction steps and ALWAYS provide public urls directly to the problem.
https://community.shopify.com/c/shopify-design/help-us-help-you/td-p/668159
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
thank you
We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?
Hi, @Madejust4u .
Welcome to the Shopify community and thanks for getting in touch with us here.
When navigating to your website on a desktop device using a Google Chrome browser, I was able to select the product options and proceed to the cart section without any issues. I also replicated the same steps on an iOS 16 device using Safari browser.
To gather a bit more context, could you share information on the following:
Lastly, I noticed you haven’t had a chance yet to add a favicon image to your store. A favicon is a tiny image that appears next to your store’s name in the web browser bar. Uploading a favicon image can help customers more easily recognize your brand. We’ve included steps in our help center resource to assist you with uploading it.