Hello My Shopify website doesn’t loads up on going back in mobile view it just shows the blank white screen but it works proper on desktop view, please help me with this issue.
My Website URL IS : slashymart.com
Hi @Dixon ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you still experiencing this issue?
After taking a closer look, it seems that I wasn’t able to replicate. Due to this, I’d encourage you to attempt some local troubleshooting steps on your mobile device, to confirm that this is not related to a browser error. For ease, I’ve gone ahead and listed below those steps for you to attempt to see if this helps to resolve:
- Clear your Cache and cookies.
- Access the shop in an Incognito Tab.
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Try Another Device.
- Try accessing from the Shopify Mobile App.
- Try Restarting your device.
- Make sure your device is Up To Date.
If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don’t have access to any account information through the Community.
The connect with us, you can:
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Head over to our Help Center.
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Enter into the chat box Contact Support.
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Log into your shop.
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Select one of the available support options.
Please let me know if you have any other concerns.
I have solved it. You can copy paste this code by following the video tutorial:
