Im attempting to make an account with shopify but the page just keeps on reloading by it self would anyone know why and how i stop it?
Topic summary
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Issue: While creating a Shopify account, the setup page repeatedly reloads on its own.
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Clarifications requested: Support asked if the problem occurs on the specific account setup page linked, and whether there are any error messages versus continuous loading. Screenshots were requested to diagnose further.
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Troubleshooting suggested: Clear browser cache and cookies (link provided) and ensure the browser is up-to-date and on the list of supported browsers (link provided).
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Status: No resolution yet; awaiting the user’s follow-up with details and screenshots.
Hey, @Tjwright !
Thanks for reaching out about your concern.
I’m sorry to hear that you’re having trouble with setting up your account, that can definitely be frustrating!
Can you tell me if you’re trying to set up your account – and it is this page here causing issues?
Do you see any error messages or is it just forever loading? Screenshots are welcome!
You can try clearing your cache and cookies as mentioned on this doc here and also ensuring the browser is up-to-date and supported as mentioned here.
Looking forward to your response!