Why does my site show a 'Page Temporarily Unavailable' error?

Technical Q&A
1

My site has recently started having issues and giving me an error page that says the page is temporarily unavailable. I’ve tried multiple browsers, clearing cache, waiting a day in case systems were down, and even multiple devices, and got the error on all of them. It usually appears within the first 3-5 minutes of going through pages, and then I’m no longer able to access the site, although sometimes I can access it for as long as 30 min before the error occurs. I am trying to launch the site and would appreciate any help. I tried going to support already as the error page suggests and they weren’t much help at all. The site’s domain is https://montclairlightingworks.myshopify.com

Thanks to anyone that has any advice

2

It works normally on my side. I have checked both on Safari and Chrome browsers

Screenshot 2023-08-15 at 11.21.29.png
Screenshot 2023-08-15 at 11.21.29.png1471×823 164 KB

3

Hi, @MLWAdmin1 .

Welcome to the Shopify Community.

I would like our team to take a closer look at your domain + DNS settings to ensure they’re correctly configured. In order to do so, I recommend creating a support request via the Shopify Help Center so we can investigate further. For better visibility, I’ll share the steps below.

How to contact Shopify Support:

  • Log into your account via the Shopify Help Center.
  • Select Online Store > Domains > Other from the topics provided.
  • On the following page, scroll to the very bottom to view our available contact options.
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