Hi, @AmnaAmir .
Thank you for reaching out. I am sorry to hear your store is inactive.
Did you receive any communication via email on why your store was closed? Please check your spam accounts as well. Our Support Team would need to reach out to an escalated team for further information on your account so it could take them a few business days to get back to you. When did you reach out to Support?
Please let me know if you have any further questions!
Talk soon,