Hello, I am trying to edit my store and when i click the view option or the edit option, it takes me to a page that says “Something went wrong” “This store is unavailable’ and i cant seem to find the problem. Any advice?
Hi, @alycbb !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are experiencing issues with your store when trying to make some edits. Can try a few troubleshooting steps that may help resolve this issue:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser like Google Chrome, to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
If the issue still persists, would you be able to send me your store URL so I may take a look on my end?
Feel free to share more information by replying to this thread, or we’d be happy to continue assisting you through the available contact methods in our Help Center. Once you’re there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.