My store is going blank white whenever I press back, tried on multiple browsers and devices. only refreshing page works
Hi, [email removed]JakeHeartHome!
I have gone ahead and tried to replicate the issue on my end, but it seems to be working fine!
Because I am not able to replicate this on my side, it is likely that there is something local going on — that is, something relating to the browser, device or network currently being used. Let’s walk through some troubleshooting steps together to see if we can get things going as expected:
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Clear the cache and cookies on your current web browser, then completely restart the browser.
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Ensure the web browser being used is up-to-date with the latest version.
- Shopify doesn’t support every browser, but we do have a list of supported browsers available on our Help Center for reference.
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Ensure the web browser’s cookie settings are enabled.
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Ensure that pop-ups are not being blocked on the web browser.
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Try on another web browser.
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Try in an incognito/private-browsing window.
- When using incognito/private-browsing, confirm that any browser extensions and add-ons have also been deactivated, as these can change how webpages look and function.
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Try another device, like a different computer or mobile phone/tablet.
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Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
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Try with another internet connection (for example, switching to a cellular network on a phone, rather than WiFi).
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Ensure there are no firewalls or VPNs enabled on the device or network, as these can also interfere.
- If using a VPN, try setting it to another location, or switching it off.
Let me know if you still have trouble with this after completing these steps!