We have one store. Somedays I can log in right away to do the financing, etc. The next time it’s what I read in many of your other customers’ issues. I log in, click on my store, then it takes me back to the same screen for logging in - time after time. It seems to always occur on Mondays and that’s of course when I’d like to reconcile the payout and do other book work. Any suggestions. I’ve gone to our IT people here at Mayo Clinic and it isn’t a firewall issue. As I stated in the beginning, it does work at times.
I’ve deleted cookies, etc … but to no avail.
Hey, @mayoalumni .
Thanks for reaching out in the Community forum. I appreciate you bringing your question here. I completely understand the importance of being able to access your admin consistently. So let’s get to the bottom of this.
May I ask which browser you’re using? Since you’ve already tried clearing your cache, I recommend ensuring that your browser is supported and up to date. If you don’t use the latest version of your browser, then you might not be able to access your Shopify admin or use all its features.
For more information, check out: Supported Browsers. It’s also important to note that older operating systems might not support the most recent version of your browser. If you can’t update your browser due to your operating system, then consider updating your operating system or device.
Please give this a try and let me know how it goes! Otherwise, we can continue to look into this together.
Best,
Hey, @mayoalumni .
Just checking in! I want to ensure that we’re able to get this resolved together. Please don’t hesitate to let me know if you’re still experiencing issues with account login.
Best,