We have had the newest tap & chip card reader at our POS for about a month. From day one, we have had issues with the reader un-pairing necessitating going through a complete re-pairing process. We also have the dock so when this happens we have to dismantle the dock to pull the reader out in order …

I originally contacted support a month or so ago because they released a version of the POS App which resulted in customers being double charged. It took them a couple weeks to fix and there was zero compensation or really even an apology. Now Shopify has admitted that this newest release, the one …

Unfortunately, this does not seem to be an issue Shopify can resolve. We have dealt with this issue on the older white style dip/swipe readers for several years, with several different readers. After being convinced by the sales staff at Shopify that this is no longer an issue, we moved our entire P…

Same problem here. It is a serious pain and takes forever to reconnect. Usually I just have to do a manual card entry which costs a higher rate. I really don’t understand why these card readers have to be bluetooth. I would much prefer a plugged in reader that worked all the time. Besides, this thin…

Question Andrew, Was your reader plugged in? In working on a solution for our most recent issue we discovered the USB charging cable for the tap/chip reader had worked itself out just enough to keep the reader from charging. Didnt notice this until the warning for low battery popped up. This said,…

Yes, its plugged in. We also had issues with the older white readers. We found that keeping them plugged into power helped out a lot.

I just received one and can’t even pair it to an Anroid phone using the Shopify POS app. I can pair it with the phone itself using the Android OS, but that doesn’t help when Shopify POS app still doesn’t recognize I’ve pair the thing to the phone. Shopfiy POS is a fitting name…

If you search the forum you will see a couple of workarounds and quick fixes for this. While not a tried-and-true permanent solution these methods to get things working again!

Has this issue been resolved with anyone yet? We are on our 3rd tap chip reader and is still doing the same… Not sure why they have not fixed :confused:

On 10/31 I posted about ours having an issue, realized it had snuck unplugged on the bottom of the retail stand. Since then, we have not had a single disconnect. Fingers crossed posting this wont prompt an issue. :slight_smile: I would double/triple check connections to make sure it has power all t…

Why does my tap & chip reader keep unpairing at my POS?

Retail & Point of Sale

SummitApparel October 31, 2019, 9:51pm 22

Well, ours did finally time out again with a strange symptom. When I
re-paired it sat at ‘charging 99%’ for quite a while, then switched to
‘charging 80%’ and sat there.

SAS

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Why does my tap & chip reader keep unpairing at my POS?

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