We have had the newest tap & chip card reader at our POS for about a month. From day one, we have had issues with the reader un-pairing necessitating going through a complete re-pairing process. We also have the dock so when this happens we have to dismantle the dock to pull the reader out in order …

We are having the same issue.. We too have the holder and have to remove the dumb thing to turn it off and reconnect it.

This same issue keeps happening to our store - it’s incredibly frustrating and Shopify does not appear to have any desire to fix the issue.

I have been going back and forth with Shopify support on this issue and they were ready to send me a replacement. But then they messaged me Friday to make sure of two things: 1) That we were updated to the Shopify app version 5.33.1 last week which included a hotfix specifically for bluetooth issue…

Thanks so much for response. By the way, it was a serendipitous response. I just sent you a wholesale inquiry.

Thanks for the inquiry. I got you entered into our system but Shopify admin is having issues sending account activation emails so I will send it out when they get it fixed.

Same here… we have update everything plus are using a brand new iPad pro… still happening :confused:

The tap/chip reader has been funky from day one. Even their first revision was somewhat funky as well with connectivity. We have much better luck with the chip/swipe reader and tend to use this most of the time unless someone asks for Apple/Android Pay (and these requests will continue to grow). No…

We have several of those white chip and swipe readers that we use for mobile events. They had some issues initially but have been stable since they worked that out with updates. We use the tap and chip reader only in our brick & mortar since it is a friendlier customer facing device and can accept A…

We continue to have the same issue with Bluetooth connection dropping about daily with customers standing in checkout line. We have 2 new iPads paired to 2 new tap / chip readers. Shopify support just sent 2 brand new tap / chip readers to test again and they do the same thing. The recent updates …

Why does my tap & chip reader keep unpairing at my POS?

Retail & Point of Sale

Mei_Ho August 20, 2019, 1:26am 6

Thanks for the update. I’m currently experiencing the same thing but we are fully updated and still having disconnect issues. I sent an email to them today hoping they will get back to me with a solution soon!

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Why does my tap & chip reader keep unpairing at my POS?

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