on iphone**
this is my site - 604ea0.myshopify.com
pass - ears
every time i get in to the site it doesn’t load the video background I putted. can someone help fixing it Please?
Hi, @ofir-site-help .
Thank you for reaching out!
What theme is your site using? Is it a Shopify theme or a third-party theme?
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
hello!
its the dawn them exported from a different store, most of the time im going to the site from my iphone, i put the password and it doesnt show the video background its just loading the normal background and the switching. do you have any idea why?
Hi, @ofir-site-help .
Thank you for your reply!
It would be hard to tell without having access to your store. I recommend connecting with our Support Team, as they have access to store-specific information.
Take care,