Issue: On a Shopify homepage, a Vimeo video lightbox (overlay modal) opens briefly, then the entire screen turns white. The cause is unclear to the store owner.
Context: A public store preview link was provided for review.
Response: A participant characterized the problem as “code customization work,” implying it likely stems from theme or custom script modifications rather than a standard setting.
Follow-up: The store owner acknowledged this and asked whether such customization questions are appropriate for the forum, seeking clarification on support scope.
Status: No technical diagnosis, steps to reproduce beyond the link, theme details, or error logs were provided. No solution or action items emerged. The discussion remains unresolved and awaits either guidance on forum suitability or technical troubleshooting assistance.
So, I have a lightbox video on the homepage of my store. When you click on it, the lightbox and video briefly appear and then the screen goes blank and turns all white. For the life of me, I can’t see what’s making this happen.
Any ideas?
Store link: https://0b298e.myshopify.com/
Yes, that’s true. And thanks very much for your reply.
I’m not sure what you mean to say, I guess. Do you mean that this forum is inappropriate for that kind of question?