Help! After adding products to the cart and attempting to continue to checkout on our website https://summitsport.com.au, we are directed to a page that says ‘cart is empty’ and cannot complete the purchase. Three of us have tested it and it’s not working for any of us, on mobile or desktop. This is occurring when not logged in. It seems to work ok when logged in (in which case a wholesale discount is applied). The wholesale app has been installed for months and this issue has only just started this week. We can’t think of anything that has been changed in the past week that would impact checkout. Any suggestions regarding why this is happening would be greatly appreciated!
After adding products to the cart and attempting to continue to checkout on our website skillshare offers, we are directed to a page that says ‘cart is empty’ and cannot complete the purchase. Three of us have tested it and it’s not working for any of us, on mobile or desktop. This is occurring when not logged in. It seems to work ok when logged in (in which case a wholesale discount is applied). The wholesale app has been installed for months and this issue has only just started this week. We can’t think of anything that has been changed in the past week that would impact checkout. Any suggestions regarding why this is happening would be greatly appreciated!
Hi there @KatieSummit !
Don here from Shopify.
Thanks for letting us know about this and for the link to your store.
I was able to add a product to the cart, proceed to the cart and then proceed on to the checkout area as seen here:
This is without me creating a store account or logging in there and was possible on the first visit to your store from my location.
As such, I’d take another look at your setup on that end to see what might be possible there.
If you haven’t already, I’d be sure to clear the cache on your supported browser and ensure it’s as up-to-date as possible.
Would you have gotten any reports about this from your customers, or has it just been something you noticed from your own use of the site?
Regards,
Don
Hi Don,
Thanks so much for the reply and for testing the checkout, I forgot to mention the most important part - this is only happening in firefox. Any chance you were using firefox when you trialed the process? The fact that it is working fine in chrome makes me think it’s a firefox issue, but we’ve tried clearing cache and also tried changing the settings related to blocking content for security purposes. We can’t think of anything else that would be stopping it from working. If you have a moment to try in firefox that would be greatly appreciated! Thank you
Hi again @KatieSummit !
Don from Shopify once again.
Apologies for my delay in getting back to you here, we’ve been working a slightly reduced schedule at this time of year.
I did check your store out again from my location using a Firefox browser this time, and was able to add a product to the cart okay:
And from there ‘proceed to checkout’ as you had initially reported:
You mentioned already that you had cleared the cache on your browser, but would you also have checked to ensure it’s as up to date as possible?
If you don’t mind, could you use the Firefox browser you encountered the issue on to visit this link, copy the short link you are given there and then paste it back to me here so we can check some info on that browser?
I look forward to hearing from you and working further on this together.
Regards,
Don