Why does my website show desktop view on iPhone 12?

Store Design

Topic summary

Main issue: The site renders the desktop layout on certain phones—specifically noted on iPhone 12—instead of the mobile layout. Even previously working backup pages now show the same problem, and the user seeks an urgent fix.

Context: This indicates a mobile responsiveness/display issue (desktop vs. phone view refers to non-mobile vs. mobile-optimized layouts). No store URL, theme details, or recent changes were provided.

Latest update: A responder requested the store URL to investigate further.

Action items:

  • Provide the store URL so others can inspect the site.
  • Troubleshoot mobile/responsive behavior once the URL is available (e.g., verify mobile settings, but specifics are pending).

Outcome/status: No resolution yet; the thread is open and awaiting the URL. No images or code snippets were shared.

Summarized with AI on January 4. AI used: gpt-5.
1

Hi,

I have an urgent problem with my website. When people go to my website on certain phones the desktop view is displayed instead of the phone view. I noticed this on an iPhone 12 in particular. I don’t know why this is happening as I tried to publish one of the backup pages that worked before that now has the same problem. How do I fix this?

Thanks in advance!

1 Like
2

Hi,

Can you share your store url