Hi all, i have been getting this page repeatedly today every 20 min or so while working on my website. does this mean someone is spamming my website with requests ? or is it the server not handling traffic ? i am not sure since i don’t have much traffic yet showing on my shopify analytics.
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Hey, there!
This error comes up when something on your device/network is sending too many requests to our servers. This could be a variety of things, so here are a few things to check:
- Do you have more than one device on your network? If yes, you could try shutting them down, then turning them on one by one to see which device is causing the issue.
- Have you tried incognito mode? If this works, then this would typically mean that one of your browser extensions is causing the issue.
- Does this happen on a different browser? If yes, then that typically means it’s a program on your device vs your browser.
Let me know how that turns out!
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yes, i use more than one device, and it was only showing for short time then went away. so its all good now thanks.
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Happy to hear that it’s since been resolved! If that reappears, let me know!
I have the same problem, but on all my devices. phone, tablet, Mac…
Please advice, G
Hey, @Gman65 .
Thank you for letting me know! We did see an issue earlier today where some stores were unable to load their admin which results in the error: “This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page.” - The issue has since been resolved; however, if you’re still experiencing this error please let me know!
Problem solved itself! Tks for the reply
This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page.
I am getting the same error today. But I’m only using the theme editor on 1 Chrome browser. Another tab is the store’s product page. There is no incognito tab used.
I’m trying to customize the page but it logged me out. I can’t work for a customer. Don’t know what is going on.
If you have tried the troubleshooting steps mentioned in my previous reply with no success, then you’ll want to contact Shopify Support. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
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Hi,
We have been facing this issue on our storefront, also we have read that it is because of too many devices or extension, we have tried on incognito as well, still the same issue comes,
We have received the same issue from our customers/friends who visits our storefront as well.
Need a solution urgently, it can seriously affect our numbers.
We have faced a similar issue where we are not able to access the backend properly different apps, metafields pages and others.
Please note these issues are coming in a individual storefront not all of them.
Would appreciate if someone helps on priority
Thanks,
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We are having the same problem at packturtle.com. Support has suggested it could be a problem with our theme, but I don’t think so. It happened suddenly. It is good to know you are also having the same problem.
HOPEFULLY SUPPORT IS LOOKING INTO THIS!!!
OUR STORES ARE LOSING SALES!!
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I am experiencing this on more than one Shopify merchant. Pretty lame!
Using an iPad Pro with the latest iOS version.
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3rd one.
been having this problem for few months, shopify support dont have a clue why
I have proof from 5 different customers on phone / desktop and different software’s. I’m wondering to I have to many apps on my site?
I’ve used shopify for years and my traffic is the same but only see this problem now
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I am alos getting this error. It occurs occossionally for myself and my customers. I have tried all the listed steps and cannot work out why it is happening.
Please HELP we are loosing sales due to this error.
It has to be a shopifu issue if it is now happening to multiple stores and their customers.
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I get this all the time and there is nothing on my end that is causing this. It is very frustrating and I’m getting tired of seeing this all the time and having to wait 20 minutes for it to reset. I would appreciate if you could help.
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Our website also recently encountered this problem, how to solve it. Now it cannot be opened
Same issue here, started for us yesterday 1/30/2022.
We are having the same problem. Following this thread to hopefully find a solution.
The number of or type of apps we’ve been running in the past 3 months has not changed so we don’t think it’s app related.
Hi All,
I managed to get through to the shopify technical team and they came back
with a really helpful answer. (see below) *in summary it is an issue with
my theme which is causing this issue. *
Edvon has informed me of the issue you’re experiencing, having your IP
temporarily blocked with the error: This page is temporarily unavailable
because a device from your location is sending large amounts of web
requests. Visitors from other locations can still view the page.
I’ve looked into this occurring on your store, and I was actually able to
replicate it as well, being temporarily IP blocked as well, just from
browsing your storefront.
It is important to know that this error is expected behaviour, as we do
have protections in place on our platform to help detect and prevent
excessive inhuman activity and unauthorized API calls in web browsers and
clients in order to protect our platform integrity.
Looking at your storefront in the Google Chrome Developer Tools
<> in the network tab we can see
that there is a call being made and failing repeatedly and excessively,
this would explain the temporary IP block that we are experiencing. If you
hover over the initiator column for the calls being made we can see that
the calls are coming from a javascript file, app.js.
If we then take a look at your theme code, we can see the app.js file being
called in line 55 of your theme.liquid file. Since this is a third party
custom theme you have added to your store, this is not within our support
scope. In order to get this issue resolved, you will need to discuss this
with you theme developer and have them either fix the issue with the app.js
file making excessive api calls, or remove the script all together.
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