We have no problem to log in to our website from different browsers but one of our major distributors claiming that they get “Web Page Blocked” when they try to access via their computers but no problem when try it with their mobile phones.
“Every time I try to access your company´s website from a PC it appears to be blocked, but if I check from a mobile it does work”
Unfortunately this is all we got from them and no details regarding the error. I have asked a developer to look into our site but they couldn’t find any problem.
Has anyone experienced something similar?
It appears the issue may be a localized one such as the device, browser, or internet service provider. I would recommend asking your distributor if they can open your website using incognito mode to see if this works? If it does, then advise them to try clearing their cache and trying once again like normal.
Thank you for your time.
I also received an email from our client that now they “can” see our
website with no problem. I’m not sure what or where the glitch was but
there is no more.
That is great to hear that they can now see your website!
It may have just been a technical glitch on their end, but as mentioned most of these types of scenarios are down to localized issues. But if you do hear from them that they are experiencing these issues once more, advise of the incognito/cache solution above, which should resolve that issue.
Let me know if you have any additional questions, stay safe, and have an awesome day.
Your site is opening for pe perfectly! Can I ask if you are using any VPNs to try and view your site? Or if you have strong firewall protection on your laptop/desktop? From what I can see, Fortinet is a web filtering software used by schools and businesses to block access to a variety of websites, through a URL filter. Usually to filter out inappropriate, offensive, or illegal content; or prevent media streaming sites from using up too much bandwidth and slowing down the network. Or these sites may be blocked to cut down on distractions when at work or school! FortiGuard can also inadvertently block sites that provide safe and useful content, so it would be worthwhile chatting to your management or your provider to let them know you need to access your Shopify site on their network.
Could you try using a different internet connection or network to view your store? Do let me know how you get on!
I am also experiencing this issue. When i try to go into my shopify store, or the pages associated with it it get’s stuck on an endless verification loop. the website is teamson.com
I have already dont all the usual troubleshoot items such as clearing cache, going incognito, deleting and reuploading chrome. Im not on VPN and no firewalls are up. On day i was working normally and then next i was blocked out.
I have same issue.. some business networks does not allow access to my site. Eg I can go to Asda Supermarket and try to access my site using their WiFi and it does not work.
Today a business buyer called me to asked why he can’t access my site from his work computer.
I have a partial solution because I was having the same issue, but I don’t think Shopify can help.
I’ve been asking customers to advise what antivirus software is on their work computers. Then I put in a request with that company to mark my domain “safe”. Tackling it one at a time is helping slowly…
The problem seems to stem in domain settings, and I’ll try to post here again when I figure out more.
