I’ve got this other problem that’s losing me sales. been getting this message “This transaction couldn’t be completed. Please redirect your customer to PayPal” and I’ve looked on the Shopify community and found a work around where you just include the delivery in the final price and now sometimes it works and sometimes it doesn’t.
Hey, @nic-n-nac !
PayPal has this error code listed in their developer documents, along with the potential reasons the error might occur:
- The billing address associated with the financial instrument could not be confirmed.
- The transaction exceeds the card limit.
- The transaction was denied by the card issuer.
The customer may need to go to their PayPal account and choose another payment method. Have any customers been able to complete a transaction with PayPal on your store yet? If this has happened to multiple customers and none have successfully completed a PayPal transaction, please contact our team via the Shopify Help Center so we can investigate further.
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Yes people have been able to successfully checkout with PayPal but I don’t understand why this happened because everything was working fine
I’m glad to hear that other customers have been able to checkout using PayPal.
I wish I were able to confirm exactly why this started happening, though I only have access to the potential reasons listed in PayPal’s developer documents. Hopefully those customers are able to sort it out with PayPal. If not, please get in touch with our team here so we can investigate further.