Why does Printful show my product prices in ZAR instead of USD on Shopify?

Technical Q&A
1

I am from South Africa and am setting up my shop during my free 3-day trial. I am integrating my shop with Printful. I made the shop currency US dollars. The problem I have is when I create a product within Printful and I add it to Shopify, the profit and final price is shown in ZAR (South African rand), presumably because it is assumed I am going to sell it in South Africa. For example, a product at a cost of $22.00 marked up 30% ends up being R730.00 (ZAR) after conversion, which is understandable when viewed in South Africa and is sold here. However, when I open the product on Shopify, it is priced at $730.00. Dollars instead of Rand. $730.00 instead of $29.00. How can this be corrected? I need to master this before I can sign up for Shopify.

I had a look at setting up local pricing because I thought that that might solve the problem and found the below instructions, but those checkboxes and options doesn’t show. Please help me. Regards, Henry.

Steps:1. From your Shopify admin, go to Settings > Markets.

  1. Next to the name of the market, click Manage.

  2. Next to Currency and pricing, click Manage.

  3. In the Pricing section, check Show prices to customers in their local currency.

  4. If you want to turn off local currencies, uncheck Show prices to customers in their local currency. When local currencies are turned off, all customers in that market will see prices in that market’s base currency.

  5. Click Save.

2

Hi, Henry!

I’ve taken a look at the settings between Printful and my test store to help you out here. To clarify, Printful’s currency settings under Billing > Billing methods do not change the currency on your storefront.

19-23-98592-62713
19-23-98592-627133838×1617 303 KB

The currency displayed on your storefront is controlled under Settings > Store details in your Shopify admin. You should be able to adjust this setting while you’re building the store. Keep in mind that once you’ve made your first sale, you’ll need to contact Shopify Support before changing the setting again. Is the Store currency under Settings > Store details already set to USD, or is it in ZAR?

I also wanted to note that pricing in local currencies with Shopify Markets is currently only available to stores using Shopify Payments. I hope that we’re able to extend Shopify Payments and the local currency feature to South Africa in the future. You can keep an eye on the Shopify changelog for updates on availability.