Agreed. Shopify please rectify this.
Topic summary
Issue Identified:
Shopify incorrectly auto-detects India Post tracking numbers as La Poste (French postal service), forcing merchants to manually correct the carrier selection during order fulfillment.
Current Workaround:
- Users must manually select “Other” from the postal service dropdown
- Then manually enter the India Post tracking page URL
- No automatic “click and track” functionality exists for India Post parcels
User Requests:
- Native India Post integration with automatic tracking detection
- Click-to-track functionality similar to other supported carriers
- Recognition that India Post covers the largest deliverable PIN codes in India
Status:
Multiple users have endorsed this feature request. One participant inquired about direct India Post integration similar to existing Delhivery app functionality, noting that third-party solutions like Shiprocket currently exist but aren’t ideal. The issue remains unresolved and awaits Shopify’s attention.