None of the above recommended steps worked. Is there a specified amount of time that is required to pass? Request was submitted to Shop support.
Topic summary
Users are encountering a “Too many attempts. Try again later” error when trying to complete purchases through ShopPay. This security measure triggers after multiple unsuccessful payment attempts to prevent fraud.
Recommended troubleshooting steps:
- Clear browser cache and cookies, then restart the browser
- Test in incognito/private mode and disable browser extensions
- Update browser to the latest version
- Try different devices (desktop/mobile)
- Disable firewalls and pop-up blockers
- Attempt alternative payment methods
- Contact the merchant directly
Wait time: The lockout period is typically a few hours, though one user reported waiting 24 hours without resolution.
Current status: The issue remains unresolved for multiple users. Standard troubleshooting steps have proven ineffective. Users are advised to contact Shop Support directly and notify the merchant. One participant returned a year later seeking solutions, but the original poster could not recall if they found a workaround, indicating this may be a persistent, difficult-to-resolve issue.